Shipping 📦

when will my happy package set sail?🕒

Orders usually get whisked away within 3 to 5 business days from when you hit that checkout button. But during super busy times like holidays or when nature decides to throw a surprise party (thanks, ECQ!), it might take an extra 2 to 3 days. 🎉

Once your order sets sail, you'll get a magical email with a tracking number so you can follow its journey. If that email hasn't landed in your inbox, just give us a shout at chilluactivewear@gmail.com and we'll wave our wands to sort it out. 📧

how long does shipping usually take? ⏳

Here's the lowdown on shipping times for our PH pals:

• Metro Manila: Quick as a wink, 1-5 business days
• Provincial: 5-8 business days

how much? 💰

For orders over Php 2500, we sprinkle some free standard shipping magic your way. Anything below that, it's a flat rate of Php 150 per order.

Oh, and if you're in Metro Manila and need your goodies pronto, we offer same-day delivery for a small fee of Php 200. Just make sure to place your order before noon to catch the magic carriage! 🚚✨

Quick note: Same-day delivery doesn't play nice with Cash on Delivery (COD) payments or the free shipping for orders over P2000.

do you deliver anywhere in the Philippines? 🇵🇭

We're spreading our magic across all major cities in the Philippines and working on reaching even further. If your spot isn't on the map during checkout, don't fret! We're on a mission to sprinkle chill ü joy your way soon. 🌍

chill ü, be ü ✨

oopsie! can I swap it?

defective items
üh-oh! If your item is giving you the frowns due to a little defect, don't worry! Here's how we can turn that frown upside down:

• Reach out to our friendly customer service team at chilluactivewear@gmail.com within 10 days of receiving your order and let us know about the issue.
• Send over some snapshots of the problem so we can help you faster.
• Once we confirm the hiccup, we'll guide you on how to return the item
• Once the defective item is back in our hands, we'll double-check it to make sure everything's A-OK.
• If it's indeed defective, we'll either swap it out for a fresh one or refund you—your choice!

Just remember, to be eligible, the defective item must be in its original packaging and unused.

size change
Oopsie-daisy! If your item's size isn't quite right, we're here to fix that! Here's what you gotta do:

• Ping our lovable customer service team at chilluactivewear@gmail.com within 10 days of getting your order and let us know you need a size swap.
• Keep that item unworn, unwashed, and in its original packaging—that's the golden rule!
• Once we hear from you, we'll show you how to send it back.
• Once we've got your package back, we'll check it out and then sort out your new size.
• If we've got your size in stock, we'll send it zooming your way!
• If we don't have your size, we'll find another way to sprinkle some joy your way or offer a refund.

We're all about making things easy-peasy for you! Got more questions or just wanna say hi? Shoot us a message anytime at chilluactivewear@gmail.com. Your happiness makes our day brighter! 🌟