exchange policy

oopsie! can I swap it?

defective items
üh-oh! If your item is giving you the frowns due to a little defect, don't worry! Here's how we can turn that frown upside down:

• Reach out to our friendly customer service team at chilluactivewear@gmail.com within 10 days of receiving your order and let us know about the issue.
• Send over some snapshots of the problem so we can help you faster.
• Once we confirm the hiccup, we'll guide you on how to return the item
• Once the defective item is back in our hands, we'll double-check it to make sure everything's A-OK.
• If it's indeed defective, we'll either swap it out for a fresh one or refund you—your choice!

Just remember, to be eligible, the defective item must be in its original packaging and unused.

size change
Oopsie-daisy! If your item's size isn't quite right, we're here to fix that! Here's what you gotta do:

• Ping our lovable customer service team at chilluactivewear@gmail.com within 10 days of getting your order and let us know you need a size swap.
• Keep that item unworn, unwashed, and in its original packaging—that's the golden rule!
• Once we hear from you, we'll show you how to send it back.
• Once we've got your package back, we'll check it out and then sort out your new size.
• If we've got your size in stock, we'll send it zooming your way!
• If we don't have your size, we'll find another way to sprinkle some joy your way or offer a refund.

We're all about making things easy-peasy for you! Got more questions or just wanna say hi? Shoot us a message anytime at chilluactivewear@gmail.com. Your happiness makes our day brighter! 🌟